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Shipping

Packages are generally dispatched within 2 days after receipt of payment and are shipped via UPS with tracking and drop-off without signature. If you prefer delivery with required signature, an additional cost will be applied. Whichever shipment choice you make, we will provide you with a link to track your package online.

Shipping fees include handling and packing fees as well as postage costs. Handling fees are fixed, whereas transport fees vary according to total weight of the shipment. We advise you to group your items in one order. We cannot group two distinct orders placed separately, and shipping fees will apply to each of them. Your package will be dispatched at your own risk, but special care is taken to protect fragile objects; boxes are amply sized and your items are well-protected.

 

In Stock Gear

4-7 Day Shipping

Returns

Any claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received in order to get a full refund. All of our products are carefully reviewed and quality checked before we ship them off, so if the damage or defect appears to be caused after receiving the product or the product shows signs of being worn we will hold the right to issue a refund in form of a store credit after consolidating with the customer. If the suspicion of abusing these return policies appears to happen more than twice there will be no refund. Any of the previously mentioned claims submitted 15-30 days after receiving the product will result in a refund in form of a store credit for the next purchase after carefully reviewing the product. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.

When we receive a returned shipment, an automated email notification will be sent to you. We will process your return within 7-10* business days of receipt and apply a credit to your original payment method, or, depending on each individual case, our customer will receive a store credit. You’ll receive an email from us when the progress is completed. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.

*During peak seasons please allow up to 15 business days for your return to process.

 

Return by Mail

We are sorry that it didn’t work out. Please visit our online return page within 30 days of purchase to print your free return shipping label.

 

Click

 

Drop your labeled return shipment at any UPS Store or UPS drop-off location.

 

We are unable to return merchandise obtained from a retailer other than www.cesair.co. Please return the product to the original retailer.

 

*Please note to utilize free returns on cesair.co, the package must be sent from physically within the United States. Please note that the return label is not valid through USPS for APO/FPO returns.

 

Schedule a pick up time at your location with UPS

 

Reasons for Return

Wrong Address – If you provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you.

Unclaimed – Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer.

Returned by Customer – Please contact us before returning any products. Once we confirm the return address you can return the product. Please give us a grace period of 72 hours to respond to your email. We do not refund orders for buyer’s remorse. Size exchanges are offered at our expense. For a new order, please contact us via Email and request your updated size. If you are not sure which size to get send us your measurements so we can send you the size that you need.

 

Cancel or change your order

We may be able to make changes or cancel your order, if you email us within less than 24 hrs. However, if we have already processed your order, you may return your product using our free returns option within 14 days of receipt. Please read out return policies

For personalized or custom products please contact us immediately. Once we started the process we are unable to make any changes or cancellations.

Occasionally, orders are cancelled by our system if a product is unavailable or if we are unable to verify your payment information, ship to the address provided or detect that this is a duplicate order. We will promptly email you to provide notice of cancellation.

The Mission

Our mission is to provide cutting edge designs and proper fit to our customers. We exist to invoke a conquering spirit and attitude within our customers through our designs along with educating them on quality, proper fitting and dressing for their body type. When we adhere to this maxim, everything else will fall into place. Our services will exceed the expectations of our customers.

Our ladies are known as Ladies of Cesair, they are the boss of their lives, they are well diverse, have a social life, and loves to give back to their communities and the less fortunate.

The Vision

Our vision is to have Cesair positioned in the mindset of the consumers as one of the first brand to come in mind for proper fit, quality and exciting designs. Along with being recognized as a house-hold name that contributes to the advancement of equality in the world.

The Intent

Our intent is to eliminate if not subside this issue of improper fit by starting a new segment of ready-made fashion known as ready with tailored, where the customer choose the clothing that they like and have it tailored to fit their body type, which is something that is needed for every customer.

To be 100% honest with our customers and to provide them with the best pieces and garments that flatters their shape and brings out the best in them.

To inform them of our sizing chart and educate them on the different body types and help them recognize their particular shape.

The Service Support

Here at CESAIR we want to make your online shopping experience an easy and an enjoyable one. So we are providing you with a detailed size chart and style guide to help you make the perfect purchase that you love.