Any refund claims for misprinted/damaged/defective items must be submitted within 14 days after the product has been received in order to get a full refund. All of our products are carefully reviewed and quality checked before we ship them off, so if the damage or defect appears to be caused after receiving the product or the product shows signs of being worn we will hold the right to issue a refund in form of a store credit after consulting with the customer. If the suspicion of abusing these return policies appears to happen more than twice there will be no refund. Any of the previously mentioned claims submitted 15-30 days after receiving the product will result in a refund in form of a store credit for the next purchase after carefully reviewing the product. For packages lost in transit, all claims must be submitted no later than 30 days after the estimated delivery date. Claims deemed an error on our part are covered at our expense.
When we receive a returned shipment, an automated email notification will be sent to you. We will process your return within 7-10* business days and apply a credit to your original payment method, or, depending on each individual case, our customer will receive a store credit. You’ll receive an email from us when the progress is completed. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.
If your order was purchased with a gift card, your refund will be issued as store credit.
If your payment method was a combination of a credit card and a gift card, the amount used by the original credit card will be refund to that card. Any remaining credit will be issued as a store credit.
*During peak seasons please allow up to 15 business days for your return to process.